-12x^2 +x+20 is not a comfortable quadratic to work with because of the negative sign at the front.
There are 2 ways around the problem.
1. The last term is positive, so we can just re-arrange the terms to have a positive term at the beginning:
20+x -12x^2 which will factorise as (4-3x)(5+4x)
2. Sometimes re-arranging will not work because the last term might be negative as well.
Divide -1 out as a common factor. This has the effect of changing the signs.
-12x^2 +x+20 = -1(12x^2 -x-20)
This factorises as
-(3x-4)(4x+5)
The expression can be left like this, or the negative sign can be multiplied by EITHER of the two brackets. NOT BOTH!
-(3x-4)(4x+5)
OR
(-3x+4)(4x+5) = (4-3x)(5+4x)
OR
(3x-4)(-4x-5)